Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBCCO503A Mapping and Delivery Guide
Manage data interrogation
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | BSBCCO503A - Manage data interrogation |
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Description | This unit describes the performance outcomes, skills and knowledge required to manage data interrogation from a variety of sources, including database systems.It is expected that someone undertaking this unit would have a detailed knowledge of, and experience in, customer service systems and procedures. Competence in this unit requires preparing, undertaking and recording relevant and required details of information collected according to organisational, legislative and regulatory requirements. It also requires efficient use of technology suitable for this activity. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to frontline managers, including team leaders and supervisors, responsible for the management of a customer service system and customer service standards. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Provide guidance to interrogate data |
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Element: Assist personnel to interrogate data |
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Element: Provide suitable training and assessment opportunities |
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